Legal
WHY WE COLLECT YOUR DATA (LEGAL BASES)
Please note that in some jurisdictions you must agree to the collection of your Personal Data for Passa Hotel Bangkok to provide its Services.
| Purpose | Description of Activities Associated with Purpose | Legal Bases (Where Applicable) |
|---|---|---|
| Booking & Guest Registration | There are a number of activities associated with this purpose, such as: facilitating reservations and bookings of hotel accommodations and related services; engaging in prearrival communications (logistics, changes, preferences, etc.); and processing payments and security deposits. | Performance of contract for the individual with the guest booking the room |
| Legitimate interests for the individual booking the room, for example, honoring his/her preferences, as well as for any individuals accompanying the primary guest (e.g., spouse, children, friends) | ||
| Legal obligations relating to financial transactions, such as the obligation to maintain books and records | ||
| On-Site Reception & Stay Services | There are a number of activities associated with this purpose, such as: facilitating check-in and check-out; processing payments; providing consistent and personalized service and advice about the on-site services (based on past usage or expressed preferences); providing concierge, luggage storage and parking services; making arrangements with third- party providers on behalf of guests (such as coordinating tours and other sightseeing excursions; arranging taxi, shuttle and chauffeur services; and facilitating reservations and bookings at restaurants and events); administering and facilitating access to Wi-Fi, TV and other connectivity services (including access to business center amenities, such as fax and photocopying services) and entertainment systems (such as PlayStations and music players); facilitating in-room dining (including taking into account any dietary, health restrictions or other personal needs expressed by the guest); housekeeping services (including preferences for housekeeping frequency, special pillows, duvets and other amenities expressed by the guest) and dry-cleaning services; handling customer requests, inquiries and complaints (including providing our automated chat functionalities or AI-powered technologies for customers to make requests or inquiries); and determining eligibility for age restricted goods and services (such as alcohol or in-room adult entertainment). | Performance of contract, such as processing payments |
| Legitimate interests, such as honoring the guest’s preferences (e.g., for a room near the elevator or on a top floor) | ||
| Consent, such as collecting information regarding dietary preferences that the guest chooses to provide | ||
| Legal obligations, such as collecting national ID numbers where legally required/td> | ||
| Meetings & Events | There are a number of activities associated with this purpose, such as: communicating with planners and participants about meetings or events (“Events”); facilitating booking Events and associated participant reservations via all booking channels; engaging in pre- and post- Event communications (logistics, accommodations, changes, payments, etc.); preparing for and coordinating Events in accordance with group, planner, or participant instructions, expectations and preferences; assigning guest rooms; facilitating catering; facilitating use of third-party vendors (including audiovisual and transportation providers); receiving and shipping Event-related materials and equipment; communicating about billing and recovering amounts owed; collecting or processing payments, security deposits, and commissions; performing credit checks; handling group, planner, or participant requests, inquiries and complaints; and communicating with participants before, during, and after Events. | Performance of contract, such as collecting information about an Event |
| Legitimate interests, such as responding to customer complaints or concerns relating to an Event | ||
| Legal obligations relating to financial transactions, such as the obligation to maintain books and records | ||
| Operations & General Business | There are a number of activities associated with this purpose, such as: administering customer-care services to facilitate and address inquiries, comments and complaints about any of our services (such as in person, through phone lines, email, or on social media); handling security and fraud prevention; administering online services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and the hosting of data); monitoring and analyzing usage of services and using data analytics or AI to improve services, marketing, programs, overall customer experience, gathering feedback, carrying out pilot programs for potential new services and both developing new and improving existing services (including by analyzing information you provide via automated chat functionalities or AI-powered technologies); and facilitating mergers, acquisitions and other reorganizations and restructurings of our business (including prospective transactions). | Performance of contract, such as checking that the Online Services are functioning so that individuals can make reservations or manage loyalty accounts |
| Legitimate interests, such as responding to customer complaints and concerns which may include, where applicable law permits, recording customer service calls | ||
| Consent, such as for marketing programs | ||
| Legal obligations relating to financial transactions, such as the obligation to maintain books and records | ||
| Emergency & Incident Response | There are a number of activities associated with this purpose, such as: providing for the security of on-site services; responding to, handling and documenting on-site accidents and medical and other emergencies (including facilitating inhouse doctor services); actively monitoring properties to ensure adequate incident prevention, response and documentation (including CCTV and body-worn cameras); requesting assistance from emergency services; and sending notifications and alerts in the event of incidents or emergencies (such as via SMS, email, call, audio-visual device prompts, etc.). | Performance of contract, such as providing for the safety of guests and personnel through interactions with on-site security personnel |
| Legitimate interests, such as monitoring properties through CCTV and body-worn cameras to provide for the safety of guests and personnel | ||
| Legal obligations, such as documenting onsite accidents | ||
| Individuals’ vital interests, such as contacting medical or emergency services for an ill guest | ||
| Legal & Compliance | There are a number of activities associated with this purpose, such as: complying with applicable laws; complying with legal processes; responding to requests from public and government authorities; meeting national security or law enforcement requirements; enforcing our terms and conditions; protecting our operations; protecting the rights, privacy, safety, or property of Passa Hotel Bangkok, guests, visitors and other relevant individuals; and allowing us to pursue available legal remedies and limiting the damages that Passa Hotel Bangkok may sustain. | Legal obligations, such as complying with legal processes |
| Legitimate interests, such as enforcing terms and conditions to protect trademarks | ||
| Individuals’ vital interests, such as contacting emergency services in case of disturbances and incidents involving guests | ||
| Food & Beverage Services | There are a number of activities associated with this purpose, such as: facilitating reservations; honoring dietary preferences; providing consistent and personalized service based on past usage and preferences expressed by the individual; processing payments; arranging reservations; and handling customer requests, inquiries, and complaints. | Performance of contract, such as processing payments |
| Consent, such as collecting information about dietary, or other restrictions, or personal needs of a guest when ordering food | ||
| Legitimate interests, such as providing personalized services (e.g., offering red wine to a guest based on previous requests) | ||
| Legal obligations relating to financial transactions, such as the obligation to maintain books and records | ||
| Individuals’ vital interests (e.g., when an individual becomes ill in one of the restaurants) | ||
| Marketing, Promotions, Contests & Third-Party Products | There are a number of activities associated with this purpose, such as: communicating about products and services that may be of interest to guests; providing personalized advertisements for products and services on selected websites; facilitating participation in sweepstakes, contests and other promotions (such as best vacation photo contests on social media); and handling customer requests, inquiries and complaints. | Performance of a contract, such as fulfilling obligations associated with a contest |
| Consent, such as honoring the mode of communication preferences (e.g., email, SMS) | ||
| Legitimate interests, such as providing advertisements for similar products and services | ||
| Legal obligations, such as handling information consistent with rules relating to sweepstakes |
MORE INFORMATION ABOUT YOUR PERSONAL PREFERENCES
| PERSONAL PREFERENCES | PURPOSES | LEGAL BASES (WHERE APPLICABLE) |
|---|---|---|
| Anniversaries | When you stay with us, we want to help you celebrate any special occasion, such as an anniversary, birthday. For example, we may make a note of these dates to allow us to provide you with a birthday or anniversary gift. | Legitimate interest, in order to provide you with exceptional service |
| Consent | ||
| Activity type and hobbies (such as trips to beach, babysitting, fitness, travel and transportation details, kids’ club, theater, restaurant etc.) | We want to provide you with services that enhance your Passa Hotel Bangkok experience. To do this, we may retain your preferences about the types of activities that you like to take part in, so that we are able to offer you similar experiences when you are planning to stay or do stay with us in the future. | Legitimate interest, in order to provide you with exceptional service |
| Consent | ||
| Relationships (husband, wife, son, daughter, etc.) | We understand that your Preferences may change depending on who you are traveling with (such as your preferred room type). We may keep a record of your relationships to assist us with making your Passa stay as comfortable as possible. For example, if we know you are traveling with small children, we can proactively plan for additional accommodations such as a crib or roll-away bed. | Legitimate interest, in order to provide you with exceptional service |
| Consent | ||
| Dietary preferences | When you stay with us, we want to ensure that you are safe, that we are looking after your wellbeing, and to provide you with services to enhance your Passa experience. For example, we may make a note of your dining or beverage preferences so that we are prepared if you request room service or dine at one of our cafes or restaurants. | Legitimate interest, in order to provide you with exceptional service |
| Consent |
Our goal is to serve you better and meet your expectations and preferred level of hospitality at each stage, from the moment that you book with us through to when you check out. See below to learn more.
Contact Us
If you have any questions about our Individual Rights Portal or process, please contact us at front@passahotel.com, or by mail at:
Passa Hotel Bangkok
63 Soi Saladaeng 2, Sala Daeng Rd.,
Bangkok District, Bangkok 10500